Shipping Policy

Service Area

We ship to all countries and regions worldwide, excluding sanctioned or war-affected areas.

Shipping Fees

• Free shipping applies when the order subtotal reaches USD 88 and the delivery address is in:

Hong Kong SAR China, Macao SAR China, Taiwan China, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam.

• For all other destinations or orders below USD 88, SF Express International’s live rate will be displayed at checkout. You must confirm the cost before payment is processed.

Carrier & Transit Time

• SF Express International handles the entire journey.

• In-stock items dispatch within 48 hours; made-to-order items ship within 48 hours of completion.

Duties & Taxes

• All prices include customs duties, VAT, and clearance fees (DDP – Delivered Duty Paid).

• If customs still charges you any fees, pay first, keep the receipt, and we will reimburse you in full within 24 hours.

Tracking & Notifications

Once your parcel leaves our warehouse, the system automatically emails you the SF Express tracking number for real-time tracking.

Delayed / Lost Parcels

• No tracking update for 7 business days → our customer service will open an investigation with SF Express.

• If the parcel is confirmed lost → we will either reship free of charge or issue a full refund (including shipping fees).

Address & Contact Accuracy

• Buyers are responsible for entering a complete and correct address (street number, unit number, street name, postal code) and valid contact details at checkout.

• We are not liable for delays, returns, or losses caused by incorrect, incomplete, or unreachable recipient information.